Customer service
Frequently asked questions
Searching for a topic or asking our chatbot is the fastest way to get an answer. Did you know that you can perform most things under "More actions" in the list for Your purchases and Your sold? Another good idea is to try asking the buyer or seller the question in the message function, the seller knows, for example, when the item will be shipped.
We hope you want to test our feature a bit more before turning it off, but if you prefer to write all the content of the ad yourself, you can turn off the feature in Seller Settings.
The seller is the one who knows when the package will be sent, Tradera unfortunately does not have that information. You can ask the seller when the package will be sent by asking a question on the "Contact" button in the ad or on the Chat icon in the list of Your purchases. The seller has 7 days to ship the item. If the seller doesn't respond or ship within 7 days, you can report an issue with the purchase.
Remove a bid
Bidding on Tradera is binding and it is not possible to remove a bid during an ongoing auction. If you are the winner in the auction and want to cancel the deal, you need to contact the seller for approval. Please note that the seller is under no obligation to agree to cancel the purchase.
If the seller approves that the deal is cancelled, the seller must report this by selecting "No sale" under the "More actions" menu in the Your Sold list.
Lower a maximum bid If you’ve placed a maximum bid and later regret the amount, you can lower the maximum bid. Here’s how:
- Go to the listing
- Click on "Edit maximum bid"
- Enter the amount you want to lower it to
Click confirm, and the maximum bid is now updated!
Have you not received the product, is it not as described or broken?
When you have buyer protection
If you have buyer protection, you can start a case by clicking "Problems with purchases" under "More actions" in the list Your purchases. Customer service cannot start the case for you, you need to do that yourself.
When you don't have buyer protection
If the seller has not responded or shipped within 7 days, report it by clicking on "Problems with purchase" under "More actions" in the Your purchases list. You can also report the matter to the police. Unfortunately, Tradera's customer service is unable to help you without buyer protection.
How to make a refund:
- Go to the list of Your Sold items. In the menu "More actions" you will find "Refund".
- Choose whether to refund the entire amount or a partial amount.
- Choose how you want to pay for the refund, you can use your balance or one of our other payment options.
Q: Is it possible to get a refund and have the amount added to the next invoice or as a negative balance?
A: No, it is no longer possible to get a refund and have the amount added as a negative balance.
You can cancel/change the shipping as long as you have not submitted the package to the agent.
How to do it:
1. Go to the list of Your sold items
2. Click on "Cancel/Change shipping"
3. Choose whether you want to cancel or cancel and book new shipping
If you book new shipping, the old QR code/shipping label will be invalid, and you will receive a new confirmation email with the new shipping documents.
You are bound to sell the item on Tradera once you have received an offer.
Has the item been lost, broken or has the condition changed? Then you can make an addition to the ad where you describe what happened, you can also contact the highest bidder from the Active listings list.
What then happens when the auction ends? Tell the winner what went wrong and agree on a solution. For example, you can give a discount if the product is damaged. If there is no deal, you can cancel the sale to get the commission back or refund the buyer if they missed something went wrong and accidentally paid.
Giving a discount, refunding and canceling the sale can be done directly in the Your sold list under "More actions".
All payments are securely processed via Tradera. This means that when the buyer pays for the item, the amount will be added to Your wallet on Tradera. You can choose to withdraw manually when it suits you or set up automatic withdrawals.
Tip! Pay for the shipping with your balance to keep all transactions in one place.
Has the ad not received any bids?
1. Go to Active listings or directly to the ad
2. Click on "Edit"
3. Make your changes and click "Save"
Has the ad received bids?
Then you can click on "Edit" and then make an addition that will be visible in the ad description. You can also change the area/region you are selling to. You can expand to the EU or Worldwide.
Great that you want to sell on Tradera! Here you will find all the common questions that usually come up when getting started.
Yes, for increased security, both buyers and sellers must have registered accounts. Create Account
We recommend tracked shipping for more expensive items. When creating the listing, you can also see which options offer insurance. Read our shipping guide
Yes, selling within the EU is easy when using Tradera's shipping. For sales outside the EU, you need to arrange shipping outside Tradera; please note that customs fees may apply.
From the Active listings list, you can find the option "Contact highest bidder".
On the buyer's profile, you can see previous reviews. You can find contact details and the delivery address in the order information from Your sold items.
The first 100 ads per month are free to post; you only pay if the item is sold and for any additional options. After the first 100 ads, you may be charged an unsold item fee if the item is not sold. You can find our complete price list here.
The commission fee is automatically deducted from your balance on Tradera. The buyer's payment also goes into your balance. You can read more about payouts here.
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Need more help?
Chat
Get help by chatting with one of our agents, here you will get an answer much faster than over the phone.Search
You can find most of it yourself here in the FAQ. Try searching for eg "payment" or "balance" and you will find the right one.E-mail
You can only get help with fee credits via e-mail. The response time is approx. 72 hours.