Your company is harming a marginalized community. How can you address this unintended consequence?

We all make mistakes. Don't ignore it, don't kill yourself with guilt, own it. Then talk to people impacted and understand what you've done. Be open and listen hard - you must own your mistakes from a position of empathy and openness. Defensiveness will only make it worse!

Addressing harm to a marginalised community requires a transparent, empathetic, and actionable response. First, it’s crucial to acknowledge the unintended harm openly and sincerely. This builds trust and shows commitment to resolving the issue. Engage directly with the community, creating spaces where they can voice their concerns and be part of the solution-making process. Next, collaborate on corrective actions, whether through social investment, support programs, or revising harmful practices. Ongoing dialogue is key, ensuring the company remains accountable and actively works to repair its impact. By prioritising the needs of the affected community, you can restore trust and foster a more inclusive approach moving forward.

When a company unintentionally harms a marginalized community, it’s crucial to take immediate and transparent action. Start by acknowledging the harm and engaging with the affected community to understand their concerns. Assess company practices to identify the root cause, then implement corrective measures like revising policies, offering reparations, or collaborating with community leaders. Ongoing dialogue and accountability are key to rebuilding trust and ensuring the company genuinely supports marginalized communities.

Quando uma empresa está prejudicando uma comunidade marginalizada, primeiro é preciso que ela reconheça este impacto, depois, assuma a responsabilidade de resolvê-lo. Ela precisa chamar todos os stakeholders envolvidos e abrir diálogo com a comunidade, antes de implementar ações corretivas. Após definidas as políticas e práticas de ações corretivas, será preciso efetuar o monitoramento e por fim, prestar contas às partes interessadas.

O primeiro passo é entender com essa comunidade as dimensões dos prejuízos causados. Na sequência com a participação dessa comunidade elaborar e implementar políticas para correção dos prejuízos causados e práticas para evitar danos futuros. Comunicar de forma clara e efetiva essas ações faz a diferença.