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For anyone who might have the same issue, I came up with this solution as a workaround. Make a CRMScript that saves the custom object ID as a session variable using "setSessionVariable()" and immediately redirects the user to a browser panel (on the SuperOffice button). Call it by using "/blogic.fcgi?_sf=0&action=doScript&id=xxx?customObjectId=1". (a good idea would to have a separate parameter for the custom object  name so it can be used for any custom object, but i didn't do that here). #setLanguageLevel 4; // Save object ID that we want to open String customObjectId = getCgiVariable("customObjectId"); setSessionVariable("openCustomObjectId", customObjectId); // Then redirect to web panel that shows a CS Screen that will pick up the session variable: setVariable("url", "https://online.superoffice.com/CustXXXXX/default.aspx?browser.displaycustomobject");   Make a CS Screen that picks up the session variable we just stored, and use ClientCrossMessaging to display to the custom object. Display the screen as a browser web panel. In this way, the user has clicked a link -> CRMScript redirects them to a blank web panel -> The custom object dialog opens outside the web panel.   Edit: I originally tried to include some more code examples, but the code blocks really didn't like the HTML sections, so I removed it.

Hi John, Could you provide us more information in this matter? When mentioning Case, do you mean a Request? Generally a customer is automatically added to the request through an incoming e-mail based on the From: address. And when sending an e-mail to the customer with To:, the customer would already be connected with the request.

Hi Eivind, i don't know the Version. We are using the online3.superoffice.com website.. I need to use the € in my code, to check a passsword. Wenn you debug your code, at line 4, you must have the 0x20AC, can you check it ? I use #setLanguageLevel 3; and you 4, that can be the difference ? Thanks Fabrice

I also are looking forward to the new version. I recently experienced the same problems as David for a custom object solution I built for a customer in June that stoped working as expected after the last upgrade. I have been worried since then but I now feel more relaxed since the next version is coming soon. A lot of consultant have built quite advanced customer solutions the last decades and we are not afraid of having to rebuild things to make them work similar as before (and hopefully better). So just make sure we don't lose to much import stuff when you are buildning the new items in SCIL etc. We have all been able to do lot of magic tricks with our old service that we are not able anymore at the same level with components in new service/Custom object. Great customizatuons are often the things that will make our customers be happy and stay with us for a long time.  

Hi,  In 10.3.1 the email search was optimized, see Improve recipients search performance , possibly this was also fixed, you could try by upgrading to 10.3.3.? 

I appreciate the alarm reminder but not its sound. To disable the sound, I wait for the alarm to be triggered, then access the sound control in the tray and mute all sounds from WebTools. This allows me to keep the alarm active but silent.

Some companies sell products that are assemblies.  In context assembly means that you have a main component, (always), and, that you on top of that, have several optional parts (some that are mutually exclusive - but set that aside for the moment). when entering products in the quote calculator itself, these parts have a price, and the combined assembly will then have a total price. However, the quote document should ideally have the main component as item one, ideally with a larger font, and the parts should be listed below in a separate section, possibly with a smaller font/colour, or some other type of visual to separate the parts from the main assembly,  and the price should be a total (turn key) price. Is the only way to do this, only possible using conditional formatting in word in the template itself, ie IF product type = MainComponent, then: etc or is there something in SO that can be used.  Are there some examples that anyone can share.?  

Thanks for the question, Mats. - it can be a bit trickey to see the AI option in SOFO at first :) The feature is in under "new company" - you see it when you click "create new company" - hidden away at the bottom: Once you are in the "add new company" dialog - AI tries to identify the correct values for the fields - based upon info in the email you archive:

Thanks!

Hi Camilla, That is unfortunately a bug at the moment but something that we will solve in the upcoming releases. Thanks for your feedback! :)

Hello, Does somebody know if it's possible to create an attendance schedule in de the service module? For example: We have only part-timers, so every week on the same day we need to manually change the status from "normal" to "away". And often they forget it, so the requests are also distributed to employees whom aren't available. The goal is to let the system automatically set the availability of the users per their working days.