Copenhagen, Denmark
Frank’s Kro
The search for a better booking system leads Frank’s Kro to easyTable
About Frank’s Kro
Located in the vibrant city of Copenhagen, Frank’s Kro is a contemporary take on the traditional Danish Kro. Rebranded and reopened in 2023, the restaurant serves reimagined traditional Danish cuisine within a captivating ambiance. It effortlessly marries historical motifs with a lively, personable vibe, creating a unique dining experience.
The search for
a better booking system
Prior to easyTable, Franks’s Kro used a different online reservation system. However, hidden fees, a difficult-to-navigate back end, and not-so-supportive customer support left them looking for a better solution. And that search led them straight to easyTable.
“I would only recommend easyTable to other restaurants–and I already do. It’s the best online booking system you can get. I feel safe, comfortable, and appreciated as their customer.”
Camilla Basse
CEO and Restaurant Manager, Frank’s Kro
The impact of easyTable
Camilla Basse, the CEO and Manager of Frank’s Kro, notes that she has “never experienced a better system, nor better service.” She attests to the ability of easyTable to always be there to help and follow up when needed. Camilla fondly recalls an instance during their rebranding when they had a tight three-day window to reorganize the entire booking system. And thanks to the prompt assistance from the easyTable support team, they were able to meet that tight deadline with ease.
It was undoubtedly a stressful period for any restaurateur, but the outstanding customer support and straightforward set-up and onboarding process turned a challenging situation into a manageable one.
Besides the user-friendly installation and stellar service, the intuitive back-end makes it easily assessable for any non-IT proficient person to alter settings when necessary. Not to mention, the booking system’s multi-channel and platform integration has increased the number of bookings for the restaurant and continues to do so. While good service is indeed priceless, there’s no denying the value of a better bottom line.
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